Updating Your Policy

We're glad you've chosen CoventryOne , and we're here for you when you have questions about your coverage.  Whether you need to change your address, add a dependent, make any other changes to your policy, or just have a question, we're here to help walk you through processes and explain your choices.

There are several ways to access more information:

Through your broker

Your independent broker is there to help you, even after you're covered.  Feel free to call your broker with any questions you may have about your policy.

With CoventryOne Customer Service

Our CoventryOne Customer Service department is available 8am - 6pm, Monday - Friday, to help you through any questions you may have about your account or your coverage.  We're happy to hear from you, and we're happy to help.  

 

CoventryOne Customer Service - for all markets except Florida, Ohio and Pennsylvania

Toll free: 866-364-5663

CoventryOne Customer Service in Florida - for Hernando, Pasco, Pinellas and Hillsborough counties

Toll free: 866-574-5014

Vista Individual Customer Service in Florida - for St. Lucie, Martin, Palm Beach, Broward and Miami-Dade counties

Toll free: 866-441-5501

HealthAmericaOne Customer Service in Ohio and Pennsylvania - for all of Pennsylvania; as well as Belmont, Columbiana, Harrison, Jefferson, Mahoning and Trumbull counties

Toll free: 866-874-2624

Using My Online Services

If you're more the "help yourself" type, you can securely log on to My Online Services to access information about your health benefits.  My Online Services is available via any computer with internet access, and you can access it anytime, 24 hours a day, 7 days a week - whenever it is convenient for you.

With My Online Services, you have the ability to:

• View eligibility, benefit and policy information
• View authorizations
• View claim history
• View and print a copy of your ID card online
• Request a new ID card

Log in today to see the latest health topics, tips and medical information - just one more reason to get comfortable with CoventryOne!

If you're not already registered, it's easy! 

• Select "Login / Register" from the box on the right side of the page, then select "Register."
• You'll be taken to a page with instructions on setting up your account.
• All you need is your CoventryOne Member ID number, date of birth, and ZIP code. 

If you have technical questions about My Online Services, call our tech support toll-free at 866-210-4570, Monday through Friday, 8am to 6pm EST. 

We look forward to serving you online!