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If you're a member, call the Customer Service department with inquiries about your coverage or your account. You can find your Customer Service number on the back of your member ID card, or see below for area-specific phone numbers.
If you're a broker, or a prospective broker, call your health plan Account Executive who will be happy to answer any questions you may have. Don't know who to call? Use the map in the right-hand side navigation to choose the state you're interested in and click "Brokers" in the right hand navigation for local information. We're glad you've chosen CoventryOne. We're here to help.
Customer Service (all areas except noted exceptions below)
Toll free: 866-364-5663
TDD: 866-896-3565 (for the hearing impaired)
Hours of operation: Monday - Friday, 8am - 6pm EST
Customer Service - Florida
Toll free: 866-847-8235
Hours of operation: Monday - Friday, 8am - 6pm EST
Florida Direct Sales: 888-275-2700
Florida Broker Sales: 800-755-3616
Customer Service - HealthAmericaOne (Pennsylvania and select Ohio counties)
Toll free: 866-874-2624
Hours of operation: Monday - Friday, 7am - 6pm EST
HealthAmericaOne Direct Sales: Need more information or help finding the right plan for you? Call our Direct Sales Team toll-free at 866-WHY WORRY (866-949-9677), Monday - Friday, 8am - 6pm EST.
Customer Service - Idaho
Toll free: 855-385-5180
TDD: 866-896-3565
Hours of operation: Monday - Friday, 8am-6pm MST