Contact Us

If you're a member, call the Customer Service department with inquiries about your coverage or your account.   You can find your Customer Service number on the back of your member ID card, or see below for area-specific phone numbers. 

If you're a broker, or a prospective broker, call your health plan Account Executive who will be happy to answer any questions you may have.  Don't know who to call?  Use the map in the right-hand side navigation to choose the state you're interested in and click "Brokers" in the right hand navigation for local information.  We're glad you've chosen CoventryOne.  We're here to help.

Customer Service (all areas except noted exceptions below)

Toll free: 866-364-5663

TDD: 866-896-3565 (for the hearing impaired)

Hours of operation: Monday - Friday, 8am - 6pm EST

Customer Service - Tampa, FL area

Toll free: 866-576-1094

TDD: 888-891-7058 (for the hearing impaired)

Hours of operation: Monday - Friday, 8am - 6pm EST

Customer Service - South Florida area (Miami-Dade, Broward and Palm Beach)

Toll free: 866-847-8235

TDD: 888-444-7352 (for the hearing impaired)

Hours of operation: Monday - Friday, 8am - 6pm EST

Customer Service - HealthAmericaOne (Pennsylvania and select Ohio counties)

Toll free: 866-874-2624

Hours of operation: Monday - Friday, 7am - 6pm EST